Knowledge Base/FAQ

Q1 How does Trans-Fast work?

A1 — It's easy! Once you have an account. Simply input the amount you want to send, select the type of service, provide who you want to send the money to (the remitter and beneficiary information), and hit send.

A1b — Receiving - - - -We only notify the beneficiary if the funds are for cash pick up. We send a text message to the beneficiary.

 

Q2 How do I sign up for a Trans-Fast account?

A2 — By completing the easy enrollment form.

 

Q3 What payment methods can I use to send money?

A3 — Funds are debited directly from your U.S. bank account. Trans-Fast takes care of all wire fees. You can send funds as soon as you confirm the 2 deposits that Trans-Fast makes into your account.

 

Q4 What methods can I use to receive money?

A4 — You can receive funds in three ways. 1) Cash pick up in 10,000 locations, 2) Delivery to your doorstep in qualified locations, and 3) bank deposit.

 

Q5 How much does Trans-Fast cost?

A5 — We have some of the most competitive service fees in the industry.

 

Q6 How long does it take to complete my transaction?

A6 — This is determined by two components: your payment method and the payout method.

    Payment Methods Accepted
  • Bank Account - Recipient receives funds 4 business days after you validate your bank account with us. We do this for your protection. However, release of funds could be sooner in succeeding transactions, depending on your transaction history with us. For example: On your second transaction, funds may be available after 2 business days; on your third transaction, funds may be available immediately.
    Payout Methods
  • Cash Pick Up - Immediate release or within one (1) day
  • Bank Deposit - Immediate release or within one (1) day
  • Delivery - Same day to several days depending on distance

 

Q7 What if I forgot my password?

A7 — Select “Forgot My Password”. You will be asked to answer two security questions. If answered correctly, the password will emailed to the registrant. You can also call customer service and ask for assistance with a password.

 

Q8 Why do you require a street address?

A8 — We require a street address to verify you as the account owner, and to protect your identity.

 

Q9 How can I view the details of a transaction?

A9 — Go to ‘Send Money’. There you can view a history of your transactions.

 

Q10 How do I view or edit my account information (email address, phone number, bank account information, etc.)?

A10 — Go to ‘My Account’, where you can access and change all of your account information.

 

Q11 How do I add a bank account to my account?

A11 — Go to ‘My Account’. Where you will see an area to add a new bank account.

 

Q12 How do I change my recipient’s information in my account?

A12 — Go to ‘My Account’ where you can change any of your recipient’s information.

 

Q13 I cannot log-in to my account? -

A13 — If you are having trouble logging in to your account, please use our Live Chat or contact us via phone at (888) 9 SEND TF.

 

Q14 How does Trans-Fast determine the foreign exchange rates for my transactions?

A14 — Exchange rates are based on world currency markets, which continually change.

 

Q15 Why is the Trans-Fast’s foreign exchange rate different from others?

A15 — Trans-Fast has a special team of currency traders that strive to get the best rate our customers.

 

Q16 Which currencies does Trans-Fast support?

A16 — At this time, US Dollars only.

 

Q17 Does it cost anything to sign-up for a Trans-Fast account?

A17 — Enrollment is free, and there are no obligations.

 

Q18 Why does Trans-Fast impose a limit on the amount I can send?

A18 — Limits are set to protect our customers from fraudulent use of their credit card.

 

Q19 How do I increase my sending limits?

A19 — Trans-Fast sending limits are based on your transaction history. With more successful transactions, your opportunity for higher limits may increase.

 

Q20 Why was my transaction not processed?

A20 — In the case there is any issue with your transaction, Trans-Fast will send you an email with an explanation.