Privacy Policy

Trans-Fast Remittance LLC, a Delaware Corporation, takes your Privacy very seriously. This Privacy Policy applies to the Site www.transfast.com and is effective as of 2011-02-07.

We are committed to protecting our customers' privacy and security. This Privacy Statement explains what personal information we collect about you, with whom we share it, and how you [The user of the Service] can direct us not to share certain information with certain parties. "Personal Information" refers to information such as name and email that can be used to identify an individual. You should read this Privacy Policy in its entirety. Certain sections may apply differently to residents of different jurisdictions.

Trans-Fast has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us. If you are not satisfied with our response you can contact TRUSTe here. The TRUSTe program covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from the site.

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

INFORMATION WE COLLECT

We may collect the following information about you, which may include non-public personal information:

  • Information that you provide us in the course of using the Service, such as your name, address, e-mail address, and telephone number. We may also collect certain sensitive information from you including your bank account number, credit card number, date of birth and social security number.
  • To facilitate our Service, we request certain third party personal information from you such as your recipient's full name, physical address, email address, and phone number. We may also collect from you the recipient's sensitive financial information including their bank account and routing number.
  • Information about your usage of the Service, including your transaction history, and how and to whom you use the Service to send or receive money;
  • Information that we lawfully obtain from third parties, such as identity verification services and credit reporting agencies;
  • Information that we indirectly obtain from you, such as information about the hardware and software you use when accessing the Service, your IP address, the pages you access on this website, and other websites that you visit prior to accessing the Service.

We may also use "cookies" to track your use of this website. A cookie is a small data file that we may place on your computer to identify you when you return to the website. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of the Service. The information we store in the cookie is not PII but a number that we generate and could not be used to lookup a user's PII without the proprietary Trans-Fast system.

We use Google Analytics, a third-party tracking service, which uses cookies to track non-personally identifiable information about our visitors to our site in the aggregate to capture usage and volume statistics. Some of our business partners (e.g., Google Analytics) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Trans-Fast only and does not cover the use of cookies by any third-party.

WHY WE COLLECT INFORMATION

We collect information for the following purposes:

  • To process your transactions
  • To verify your identity
  • To collect payment for your use of the Service
  • To troubleshoot problems with the Service
  • To detect and prevent fraud and other illegal uses of the Service
  • To send you marketing notices, service updates, and promotional offers
HOW WE SHARE INFORMATION WITH OTHERS

We do not sell or rent the information we collect to third parties for their promotional purposes unless we receive your permission to do so. Nevertheless, we may share information about you (including nonpublic, personal information) with:

  • Third-party service providers under contract with Trans-Fast that help us with our business operations, such as transaction processing, fraud prevention, live chat and marketing.
  • Third-parties that we partner with to offer additional products and services, such as long-distance telephone minutes, but only when you elect to receive information about those additional products and services.
  • In the event of the sale, acquisition or merger of some or all of our assets, your personal information might be a part of the transferred assets. We shall notify you in the event of such an occurrence by placing a notice on our website.
  • Law enforcement and government officials, but only in connection with a formal request, subpoena, court order, or similar legal procedure, as well as circumstances where we believe in good faith that disclosure is necessary to comply with the law, report suspected illegal activity, or investigate violations of our User Agreement.
ACCESS TO YOUR INFORMATION

You can access, modify or update your personal information submitted on our Site by logging into your account and changing your preferences. You may also contact us directly by using the contact information listed below.

SECURITY

The security of your personal information is important to us. When you enter sensitive information (such as banking/financial information) on our site, we encrypt the transmission of that information using secure socket layer technology (SSL). We use 128-bit data security encryption, so all information sent between your web browser and our website remains private and secure. You'll notice that the entire Trans-Fast website, even pages viewed without logging in, are served as encrypted, secure pages.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us.

The servers Trans-Fast uses to store your information are protected both physically and electronically. In addition, they reside behind a firewall and are not directly connected to the Internet. We also regularly audit our security policies to ensure the continued protection of your personal data. All Trans-Fast employees pass financial and criminal background checks as a condition of employment.

CHOICES YOU CAN MAKE ABOUT OUR USE OF YOUR INFORMATION

Federal and state laws allow you to restrict the sharing of your personal information in certain instances. However, these laws also state that you cannot restrict other types of sharing. Because we have chosen to refrain from certain types of data sharing, the only type of sharing of your personal information that you may restrict is as follows:

  • If, after giving us your permission to share your personal information with third parties, with whom we market our jointly offered products, you later decide that you no longer want us to share such information, you may contact us by email or by mail at Trans-Fast Remittance LLC, attn: Customer Service, 110 Wall St. 2nd Floor New York, NY 10005.
  • You may also opt-out from promotional emails to you by accessing your E-mail Preferences & selecting the "Unsubscribe" function present in each email we send out.
THIRD PARTY SITES AND ADDITIONAL POLICY INFORMATION

The Site may contain links to other web sites. Trans-Fast Remittance LLC is not responsible for the privacy practices or the content of these other web sites. We encourage you to familiarize yourself with the privacy practices of these other sites prior to submitting your personal information to them.

With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us.

CONTACT

You can contact us any time with any questions or concerns.