Error Resolution, Complaint & Cancellation Rights Policy

WHAT TO DO IF YOU THINK THERE HAS BEEN AN ERROR, PROBLEM OR TO FILE A COMPLAINT
If you think there has been an error or problem with your remittance transfer, you must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us:

1. Your name and address or telephone number;
2. The error or problem with the transfer, and why you believe it is an error or problem;
3. The name of the person receiving the funds, and if you know it, his or her telephone number or address; and
4. The amount of the transfer; and
5. The transaction number.

We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation. If you feel you need further assistance with your complaint resolution, you can contact your state banking authority to file a complaint as follows:

  • Alabama, call the Alabama Banking Department at 1-866-465-2279 or http://www.banking.alabama.gov
  • Alaska, call the Alaska Department of Commerce: Banking and Securities at 1-888-925-2521 or http://www.commerce.state.ak.us/bsc
  • California: call the Consumer Services Division at 1-800-622-0620 www.dbo.ca.gov
  • Connecticut, call the Department of Banking at 1-800-831-7225 or http://www.ct.gov/dob
  • Delaware, call the Office of the State Bank Commissioner at 1-302-739-4235 or http://banking.delaware.gov
  • District of Columbia, call the Department of Banking and Insurance at 202-727-8000 or http://directory.dc.gov
  • Florida, call the Florida Division of Financial Institutions at 1-850-487-9687 or http://www.flofr.com/staticpages/divisionoffinancialinstitutions.htm
  • Georgia, call the Department of Banking and Finance at 1-800-436-7442 or http://dbf.georgia.gov
  • Hawaii, call the Dept of Commercial and Consumer Affairs Financial Institutions at 808.586.2820 or http://cca.hawaii.gov/dfi/file-a-complaint or by email: dfi@dcca.hawaii.gov
  • Illinois, call the Department of Financial and Professional Regulation at 1-888-473-4858 or http://www.idfpr.com
  • Indiana, call the Department of Financial Institutions at 1-800-382-3955 or www.in.gov/dfi
  • Kentucky, call the Department of Financial Institutions at 1-800-223-2579 or http://www.kfi.ky.gov/Pages/default.aspx
  • Louisiana, call the Office of Financial Institutions at 1-225-925-4660 or http://www.ofi.state.la.us
  • Maryland, call the Department of Labor, Licensing & Regulation at 1-410-230-6100 or http://www.dllr.state.md.us/finance
  • Massachusetts, call the Consumer Affairs and Business Regulation at 1-800-495-2265 or www.mass.gov/dob
  • Michigan, call the Department of Insurance and Financial Services at 1-877-999-6442 or www.michigan.gov/difs
  • Minnesota, call Department of Commerce Banking and Finance 1-651-539-1700
  • Mississippi, call the Department of Banking and Consumer Finance at 1-601-359-1031 or http://www.dbcf.state.ms.us
  • Missouri, call the Division of Finance at 1-573-751-3242 or http://finance.mo.gov/contact
  • Montana, call the Montana Division of Banking and Financial Institutions PO Box 200546, Helena MT 59620. Phone: 1-406-841-2920. Email: banking@mt.gov, Website: http://banking.mt.gov
  • Nevada, call the Department of Business and Industry at 1-702-486-4120 or http://fid.state.nv.us
  • New Mexico: call the New Mexico Financial Institutions Division 2550 Cerrillos Road, 3rd Floor Santa Fe, NM 87505 Phone: 1-505-476-4885, Website: http://www.rld.state.nm.us/default.aspx
  • New Jersey, call the Department of Banking and Insurance at 1-609-292-7272 or http://www.state.nj.us/dobi/index.html
  • New York, call the Department of Financial Services at 1-800-342-3736 or http://www.dfs.ny.gov/about/contactus.htm
  • North Carolina, call the Commissioner of Banks at 1-888-384-3811 or www.nccob.org
  • Ohio, call the Division of Financial Institutions at 1-866-278-0003 or http://www.com.ohio.gov/fiin
  • Oklahoma, call the Oklahoma Banking Department at 1-405-521-2782 or http://www.ok.gov/banking
  • Pennsylvania, call the Pennsylvania Department of Banking and Securities at 1-800-600-0007 or http://www.psc.state.pa.us/portal/server.pt/community/dobs_home/14319
  • Rhode Island, call the Department of Business Regulation at 1-401-462-9500 or http://www.dbr.state.ri.us/divisions/banking
  • South Carolina, call the Commissioner of Banking at 1-803-734-2001 or www.banking.sc.gov
  • Tennessee, call the Department of Financial Institutions at 1-615-741-2236 or http://www.tennessee.gov/tdfi
  • Texas, call the Texas Department of Banking at 1-877-276-5554 or www.dob.texas.gov
  • Utah, call the Department of Financial Institutions at 1-801-538-8830 or www.dfi.utah.gov
  • US Virgin Islands, call the Division of Banking and Insurance at 1-340-774-7166 or http://ltg.gov.vi/division-of-banking-and-insurance.html
  • Virginia, call the Bureau of Financial institutions 1-800-552-7945 or www.scc.virginia.gov/bfi
  • Washington, call the Department of Financial Institutions at 1-877-746-4334 or http://www.dfi.wa.gov
  • Wisconsin, call the Department of Financial Institutions at 1-608-261-9555 or www.wdfi.org

WHAT TO DO IF YOU WANT TO CANCEL A REMITTANCE TRANSFER

You have the right to cancel a remittance transfer and obtain a refund of all funds paid to us, including any fees. In order to cancel, you must contact us at 1-888-973-6383 or online within 30 minutes of payment for the transfer. When you contact us, you must provide us with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were sent. We will refund your money within seven business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a recipient’s account.

CONTACT US
Questions, notifications, requests for refunds or further information can be sent to TRANSFAST, as follows:

Phone:
1-888-973-6383

Email:
customersupport@transfast.com

Mail:

TRANSFAST
Attn: Customer Service
44 Wall Street, 4th floor
New York, NY 10005, USA


Air Mail

Write to us

Check our FAQ if you have any questions. Call us anytime on our toll-free number at 1 (888) 973-6383.